Privacy Policy

HelpEdU is the platform processing the personal information described in this policy. The exact legal entity name and registration details that will act as the data controller are [Placeholder — not yet determined].

We collect the information a Primary Educator provides while setting up a family account - family profile details such as name, contact information, and home address - and, in general terms, Learner profile information the Primary Educator adds on a learner's behalf. A Learner's personal information is collected via, and managed by, their Primary Educator, not directly by the Learner.

Our processing is governed by South Africa's Protection of Personal Information Act (POPIA). Section 34 of POPIA prohibits the processing of a child's personal information by default. Section 35 lifts that prohibition only under specific grounds, principally the prior consent of a "competent person" - a parent or legal guardian able to consent on the child's behalf. See "Children's data" below for how this applies to Learner profiles.

We use the information collected to operate the HelpEdU platform for your family - creating and maintaining your account, enabling the features you use, and communicating with you about your account.

HelpEdU may use cookies or similar technologies necessary to keep you signed in and to understand how the platform is used. Specific tooling and configuration details are [Placeholder — not yet determined].

We do not sell personal information. Any sharing with service providers who help us operate HelpEdU is limited to what is necessary to provide the platform. A specific list of processors is [Placeholder — not yet determined].

Where personal information is processed or stored outside South Africa, we aim to ensure it receives an appropriate level of protection consistent with POPIA. Specific transfer destinations and safeguards are [Placeholder — not yet determined].

How long we retain family and learner information, and our deletion process once it is no longer needed, are [Placeholder — not yet determined].

Under POPIA, you have the right to access the personal information we hold about you, request its correction, request its deletion, and object to certain processing. You also have the right to lodge a complaint with South Africa's Information Regulator if you believe your information has been processed unlawfully.

As set out under "Legal basis" above, POPIA Section 34 prohibits processing a child's personal information by default, and Section 35 lifts that prohibition only under specific grounds - principally the prior consent of a competent person (a parent or legal guardian). A Learner profile on HelpEdU is added and managed by their Primary Educator; capturing that competent-person consent itself is a separate, not-yet-built piece of the platform and is out of scope for this page.

We apply reasonable technical and organisational measures to protect personal information against loss, unauthorised access, and disclosure. Specific measures are [Placeholder — not yet determined].

If a security compromise occurs that is likely to affect your personal information, we will take reasonable steps to notify you and the Information Regulator as required by POPIA. Our specific notification process is [Placeholder — not yet determined].

POPIA requires an appointed Information Officer to be named as the contact for privacy-related requests and complaints. HelpEdU's Information Officer role is currently unappointed, so contact details cannot yet be provided: [Placeholder — not yet determined].

As stated at the top of this page, this is a draft and is not yet in effect. A version number and effective date will be published here once this policy has been reviewed and approved: [Placeholder — not yet determined].